Mumbai, Dec 7 (): Mahindra & Mahindra, leading utility vehicle manufacturer in India are recalling a total of 900 units of Scorpio Ex variant. The company has planned for this recall following faulty controls with pressure valve Scorpio EX manufactured between October and November 2013.
In a release issued late Thursday evening, M&M said this is in keeping with its customer centric approach as well as in agreement with the recently announced voluntary code on vehicle recall.
The company said that the recall is only restricted to the Ex-variant of Scorpio that was produced between October to November 2013. The reason behind the recall is the renovation of defective pressure valve, which was causing problems to owners. Scorpio Ex customers would be individually contacted by the company/authorized dealers.
Instructions have been given to the Mahindra dealers to get in contact with Scorpio Ex customers and inform them to bring their SUVs into service centres for carrying out the pressure valve replacement. 900 units of the Scorpio Ex have been affected by this recall. This replacement would be carried out with immediate effect and Mahindra will carry out the replacement free of cost to the customer.
Earlier in the year, the company had recalled about 25,000 to 30,000 units of its premium sports utility vehicle XUV 500 to replace parts such as front power window units, left wiper blade and fluid hose. These vehicles were manufactured in 2011 and 2012.
One of the main reasons for recalls being made so often can be credited to the local manufacturing of parts, where companies tend to manufacture sub-standard quality products. However, the car companies are doing a worthy job by going forward to repair the faulty parts themselves. With this, companies are not only building a strong customer satisfaction base but also increasing their brand reputation.
After having continuous series of recalls in the country, the Department of Heavy Industries is in the process of making the vehicle recall mandatory in the country.